Privacy policy

Your privacy is our priority because we believe you must feel confident about how we manage your personal information. 

This Privacy Policy is designed to help you understand how Metrow collects, uses and discloses information, and what choices you have with respect to the information. In all cases mentioned in this Privacy Policy Metrow acts as the controller of your information. 

This Privacy Policy forms part of our Terms of Service which is available at https://metrow.com/legal/terms (“Terms“). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms.

By accessing and using our services, or providing information to us in other formats, you agree and accept the terms of this Privacy Policy as amended from time to time and consent to the collection and use of information in the manner set out in this Privacy Policy. We encourage you to review this Privacy Policy carefully and to periodically refer to it so that you understand it and any subsequent changes made to it. If you do not agree to the terms of this Privacy Policy, please stop using the Services.

INFORMATION WE COLLECT AND RECEIVE

When you use our Services, we collect from you the following data types:

  • User Account. When you register, we ask you to enter your email address so that we could create the account that gives you access to the Services.

  • Data processing when you contact us. Information. If you send us a “Contact Us” request, whether by submitting an online form on our site or by sending an e-mail to an e-mail address that we display, or by social media, you will be asked to provide us with your contact information. In this case, we process your personal data for the purposes of responding to your inquiry and administering it. By contacting us you consent to your personal data processing, therefore the legal basis for your data processing in this case is a consent.

  • Marketing purposes. We may use your personal data to inform you about our Services. You will receive information about our Services if you provide your contact details in the contact form on our website. We consider that by providing your information in the online form you give us a consent to contact you for purposes mentioned in this section. You can opt-out from any marketing related communication that we send you at any time by clicking an unsubscribe button in our emails or by contacting us at [email protected].

  • Log data. Our website collects access logs (e. g. IP address, browser used, etc.). Access logs are used to prevent cyber threats, thus, the basis for handling this data would be our legitimate interests of information security.

INFORMATION WE SHARE

We may share your personal information with: business development service providers, CRM software providers, email and email tracking service providers, online live chat service providers, customer support specialists, web hosting companies, data analysis service providers, payment services firms and other service providers. In all cases, your personal data is disclosed only to the extent necessary for the provision of their services. In case you interact with our service providers directly, please refer to the respective provider’s terms and privacy policy to understand what personal information it collects and stores. We do not share your data with any third parties that are not our service providers. We require high standards of confidentiality from such third parties. 

DATA SAFETY, DATA RETENTION

We are always taking  appropriate organizational and technical measures to protect all of the personal information that we hold. Even though we cannot guarantee that personal information will be completely protected. For example, the transmission of information via the internet is not completely secure. Although we consider the sensitivity of the personal information we collect, process, and store and will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service and any transmission is at your own risk. Please remember, that safety and security of personal information also depends on you. Where we have given you (or where you have chosen) account credentials (e.g., usernames or passwords) for access to certain parts of the services, you are responsible for keeping those credentials confidential. Do not give your credentials to anyone else.

We may retain your personal information in order to fulfill any of the Services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

YOUR RIGHTS

You have the following rights over the personal information we hold about you:

  • to access, correct, update or request deletion of your personal information;

  • to object to the processing of your personal data, if the processing is based on a legitimate interest (on conditions set in the applicable law);

  • to opt-out of personalized offers based on your activities and behavior and to object to use your personal information for marketing related communication.

  • in cases where your personal data is processed on a consent basis, you have the right to withdraw your consent at any time; 

  • you have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

If you like to exercise any of the above-mentioned privacy-related rights, please contact us at [email protected]

COOKIES 

Cookies are small text files that are stored by your browser onto your computer or mobile device. They are widely used in order to make our Service work or work in a better, more efficient way. They can do this because they can read and write these files, enabling them to recognize you and remember important information that will make your use of our Service more convenient. Such data are collected on the basis of your consent. Cookies may be categorized into one of the following:

  • Essential cookies. These cookies are necessary to provide many services that you need on to navigate the website. For example, essential cookies help remember your preferences as you move around the website.

  • Analytics cookies. These cookies track information about visits to the website so that we can make improvements and report our performance.

  • Functionality cookies. These cookies are used to remember information you have entered or choices you make (such as your username or language) on the website, so the next time you visit the website you will not have to set them again.

  • Targeting and advertising cookies. Cookies placed by third-parties to deliver ads and track ad performance.

COOKIES WE USE

These are the main cookies used within our website:

 

 

Category
Cookie name
Description
Expiration date
Type
Essential
__cfduid
To identify trusted web traffic
29 days
HTTP
Analytics
_gid
Used to distinguish users.
24 hours
Analytics
_gat
Used to throttle request rate.
1 minute
Analytics
_ga
Used to distinguish users.
2 years
Functionality
Targeting and advertising

MANAGING COOKIES

You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our Service.

AGE LIMITATIONS

To the extent prohibited by applicable law, we do not allow the use of our website by anyone younger than 18 years old. If you believe that we might have any information from or about a person under the age of 18, please contact us and we will delete that information as quickly as possible. If you want to learn more about cookies, or how to control, disable or delete them, please visit https://www.aboutcookies.org for detailed guidance.

POLICY UPDATES

We occasionally modify our Privacy Policy and any changes we may make to it in the future will be posted on this page and, where necessary, may be communicated to you.

CONTACTS

All questions related to this Privacy Policy or your privacy can be addressed to [email protected]

Last updated: 27.11.2020